faq

By opting in to text messages from Rejuve Salon Spa, you agree to receive automated text messages at the phone number you provide, including appointment booking confirmations, appointment reminders, rebooking follow-ups for cancelled or missed appointments, post-visit review requests, and product care recommendations related to services received. Up to 10 messages per month. Message and data rates may apply. Opt-In: You may opt in by providing consent during the online booking process, by providing verbal consent at the front desk recorded in our salon management system, or by texting START to our business number. Opt-Out: Reply STOP to any message to unsubscribe. You will receive a one-time confirmation and no further messages will be sent. Help: Reply HELP for assistance, or contact us at info@rejuvesalonandspa.com or (317) 564-4757. Privacy: We do not sell, rent, or share your phone number or SMS opt-in/opt-out data with third parties or affiliates for marketing or promotional purposes. SMS consent is not a condition of purchase. Major U.S. carriers supported, including AT&T, T-Mobile, and Verizon. See our /privacy-policy for full details. Rejuve Salon Spa LLC, 9873 N Michigan Rd Suite 100, Carmel, IN 46032.

To make any changes to your appointment—including adjusting the time, date, or services—we kindly ask that you notify us at least 24 hours in advance. By reserving this time, you agree to our policy: cancellations or reschedules within 24 hours of your appointment will incur a 50% fee of the scheduled service(s). This fee also applies to no-shows. The fee will be charged to your card on file or collected at your next visit. We appreciate your understanding and cooperation, which allows us to maintain a consistent schedule and provide the best service to all guests.

By providing your credit card details, you authorize Rejuve Salon Spa to securely store your card information on file. This card will be used for the payment of services rendered and any applicable cancellation or no-show fees as outlined in our policies. We adhere to strict privacy and security protocols to ensure your information is protected and will not be shared without your consent.

Should any harm come to your hair, we pledge to make every effort to restore its condition, which could involve a range of solutions from an extra haircut to remove any damage, to special treatments, use of products, or other services.

We guarantee your satisfaction with our work to make sure you love your new look. Please notify us within 3 days of your service for any adjustments. Hairstyling services excluded. We do not issue refunds after services have been rendered.

Our appointment booking policy requires all of our guests to provide a credit card to be stored in their customer profile. A 50% deposit to be retained in the place of a credit card would be accepted. If a guest has 1 or more last-minute cancellations (less than 24-hour notice) or no-show appointments, a credit card will be required for all future appointments and the cancelation fee is to be paid prior to rescheduling.

 If for any reason you are not satisfied with a product purchased at Rejuve Salon Spa, please return the unused portion (not less than half full) within 30 days of the original purchase to have the original form of payment returned, or a store credit to be used on products or services. Without a receipt, only an exchange or store credit will be provided.